IT Support Technician / Helpdesk Analyst

New York, United States · Engineering expand job description ↓

Description

About 605

At 605 we are engineers, analysts, data scientists, media experts, marketing strategists and political operatives. Our team of data scientists pioneered the field of TV data analytics. We offer unique, independent audience measurement and analytics to build better marketing and programming initiatives within the media and entertainment industries.


605 is looking for an experienced IT Support Technician who can help us build and maintain a strong service-based support model, with an emphasis on customer service. You’ll be in the front lines for technical support and responsible for managing our fleet of corporate devices as well as some A/V, networking, and SaaS products. The ideal candidate is someone who enjoys supporting systems with automation and security in mind, as well as providing cross-support for the other 605 offices. Our work is in optimizing advertising and programming for the television and video industry, so our needs around problem solving are heavy.


Requirements

Responsibilities include

  • Providing the best support experience for 605 employees
  • Ability to accurately lead intake & triage of support requests
  • Acting as main point of contact for all IT related needs/issues including new employee set up (local and remote)
  • Ownership of 605’s MDM platforms
  • Ensuring the security and health of corporate machines
  • Account provisioning & deprovisioning, utilizing automation wherever possible
  • Ensuring that the workforce is enabled to utilize the current IT kitbag to the best of their ability
  • Working closely with the Senior Manager of Information Technology on various projects
  • Demonstrating comfortability with voicing opinions, and surfacing problems
  • Being ultra-responsive and capable of making instant decisions, always kicking the ball forward

Required Skills

  • You enjoy helping people and providing outstanding IT service
  • You are fascinated by the way things work and love to learn
  • Basic understanding of networking principles (TCP/IP, DNS, Wi-Fi, Switching, etc.)
  • Understanding the importance of Information Security
  • Experience managing Mac & Windows Endpoints, and their requisite operating systems
  • Experience with G Suite, Zoom, Slack, and the Atlassian Cloud
  • 1-2 years experience in an IT support / helpdesk role
  • Excellent verbal and written communication skills; must work well in an agile, collaborative team environment
Preferred Skills
  • JAMF & AirWatch experience a plus
  • Familiarity with AWS & OneLogin
  • Some proficiency with scripting and automation
Additional Notes:This role is based out of our New York City Office but requires weekly travel to our Long Island (Syosset) office

Benefits

Important and Standard

  • Comprehensive health, dental and vision insurance for employees and their families
  • Life & Disability insurance
  • 401k plan with match, eligible for match after one year
  • Pre-tax flexible compensation plan for medical, transit, parking or dependent care expenses
  • PTO +7 paid sick days in a calendar year - if you’re sick, you stay home

Other cool benefits

  • 4 work from home days/month
  • A kitchen stocked with sodas, snacks, yogurt and other goodies
  • A tight knit start up community who likes to eat! We celebrate everyone’s birthdays, have frequent team lunches, and do events in and out of the office
  • 605 is an active participant in conferences


EEO STATEMENT

At 605, we’re just as passionate about diversity as we are about pioneering the field of TV data analytics. We are committed to cultivating an environment of mutual respect and equal opportunity. All hiring and advancement decisions are made on the basis of qualification, merit, and business need.

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